Training

Sales Training

Develop your team's natural selling potential

Our sales training recognizes and improves your team's natural sales instincts. Our sales training leads to the creation of new, highly practical ideas and knowledge that gives you considerable selling advantage. Our sales training will make you money.

In the last two years we have boosted the sales of our clients by 20 to 30% and we're on track to smash that this year!

We don't do "off the shelf" sales training, because you have challenges unique to your team, your industry and your customers. Instead we listen to your needs and produce fresh sales training that will change behavior's and meet your performance targets.

Process Software

Definition - What does Business Process Management Software (BPMS) mean?

Business process management software (BPMS) is a type of application that is aimed at streamlining business processes and workflows in order for them to become more efficient and adapt to ever-changing environments. This allows companies to manage entire process life cycles by defining and maintaining best practices in their processes.

As such, BPMS is a valuable tool for developing and improving business processes as it can store all the data and publish them online, giving companies enterprise-wide access to it.

Dealer Performance Management

Sales & ServicePro has been privileged to support and work alongside dealers and OEM's throughout the Canada resulting in a thorough understanding of how dealers achieve great results on a sustainable basis.

The common thread in these dealers is their ability to develop superior capabilities in three critical dimensions of their business:

Process capability – all key business processes have been identified and customer orientated processes and procedures have been developed and implemented, these are continuously reviewed and "best practices" introduced. Management are responsible for these, and staff are trained to a required level of competence on the processes and procedures and are vocal advocates of these.

People capability – staff are recruited with their development potential in mind, are trained and managed to maximise their capabilities and motivated to perform through leadership and remuneration structures.

Management capability – the dealership applies a business management model which is oriented towards results, avoids distractions and focuses on the key performance areas of the business. Management and staff are trained on this model, and have the knowledge and experience to implement this in their key performance areas.

Sales & ServicePro understands the importance of managing and developing these three dimensions in an integrative manner and therefore our model focuses on the performance development of franchised automotive dealers using a holistic approach by providing a proven management model, the application of efficient and measureable processes and the development of competent staff.